There may be a number of reasons why your bin was not collected.
If your bin was not collected, please ensure to check that:
The correct bin was left out; you can check your collection calendar here.
Your bin was not contaminated with waste not suitable for that particular bin. For information on what waste can be put in each bin, click here.
Your account is paid up to date.
Your bin was left out the night before your collection.
If you can find no reason above for your non collection, please mail to the following email and a member of our help centre will be in touch.
info@greenroute.iePayments must be made at least 48 hours before the bin collection day to ensure collection. Any payments made within 48 hours of your collection day may resulted in non collection.Payment cards may take up to three working days to update on your account and therefore may not have been posted to your account in time for your collection.
The Irish government introduced this new levy to further promote and encourage recycling and composting with the core aim to reduce the amount of general waste produced. Currently approximately 40% of waste in Ireland is recycled. The initiative aligns directly with the government’s commitment to promoting sustainable waste management practices and developing a circular economy.
On October 1st 2023 the government levy was introduced and applies to all Green route recycling customers. The charge is €0.01 (1 cent) per kilo of general waste produced by your household. You will see this on your invoice as Government Waste Recovery Levy. The invoice will be sent to you on a quarterly basis. The Waste Recovery Levy applies to all general waste.
Please mail to the following email and we will have your additional bin delivered to you in 10-14 working days.
info@greenroute.ieStandard Service: There is a charge of €45 for additional Recycling and Organic bins. There is an additional charge of €5 monthly for a Recycling bin. Charges for additional General Waste bins will be in line with your existing price plan. For more information about reducing your waste, please refer to our What Goes in My Bin section.
Pay by Weight/Lift: There is a charge of €25 for each additional Recycling, and Organic bins. All weight/lift charges will be in line with your existing price plan. Charges for additional General Waste bins will be in line with your existing price plan.
Please email to the following email ID and a member of our customer care team will contact with you within 48-72 hours.
info@greenroute.ieGreen Route Recycling are more than happy to replace all stolen, missing or damaged bins at no extra cost to our customers. Simply email info@greenroute.ie and your replacement bin will be with you within 10-14 working days.
Please contact our customer care line on 045 580060
Please note, we may have to send your address to be checked for service and an account may not be able to be set up instantly, however an update will be provided as soon as possible.
Log into ‘My Account’ online to view or download your specific Green route recycling bin collection calendar here. If you do not know your account number, please refer to your latest bill.
If your collection falls on a bank holiday, we may carry out our collection service on the previous Saturday. It is advised to keep up to date on your collection schedule by checking our Service Updates page and social media channels.